All prices are subject to carriage (where applicable and possible) at the current rate. Items will be dispatched within 48 hours wherever possible. This will depend on whether the item is in stock or has to be specially ordered. Some export restrictions may apply such as size and weight and delivery to non-European destinations. If you require items within five days, please telephone prior to ordering so we can arrange a specialist courier. Please check before buying. Goods proven to be defective or misdescribed will be repaired, replaced or refunded if returned within a reasonable amount of time, I.E Ten days from date of posting. Speciality order parts will require payment in full and are non-refundable unless supplied faulty. A credit note will be issued for all goods supplied correctly to our customers wishes which are returned for a refund. All secondhand items do not carry a guarantee. As our name suggests, we supply NEW parts for old Fords. The word 'new' should be translated as 'unused' or 'New Old Stock' and NOT 'made yesterday'. All new parts and rebuilt items such as Engines, Gearboxes, Steering Boxes etc., are guaranteed for a period of six months or six thousand miles (whichever is sooner). All Engines, gearboxes, steering boxes and anything which we re-build are NOT guaranteed if they are used in competition or for anything which they were NOT designed to do. All engines, steering boxes and gearboxes which are either returned to us for surcharge or given to us for re-build MUST have all oil and liquids drained first. Any item we receive which has not been drained of fluids with incurr an additional charge of £50. Guarantees do not include fitting or transportation costs in any case. All surcharge refunds are made at the end of the corresponding month, IE: If a part is returned for a surcharge refund on the 1st or 30th September, the refunds are issued on the 31st October. Please remember to enclose a copy of the original invoice with your return, so we make sure the refund is issued to the correct customer! Please also be aware that all returned units MUST be of a serviceable quality. All units, whether it be steering joints, steering boxes, gearboxes, engines ETC that have been damaged beyond repair, will NOT be refunded. We always try to offer free delivery within the UK. This is not always possible because it depends on your postal location, the nature of the part and the size of the part. The word 'conditions apply, refers to these conditions and not any conditions the customer has to adhere to. If you are unsure, please telephone us first to check delivery charges. Orders placed over the telephone are subject to a carriage charge and should NOT be confused with online ordering. Please also note that although we sell genuine Ford parts, we are not affilliated with Ford in any way and are NOT part of Ford Motor Company. Any concerns or complaints should be made directly though us.
RETURNS OF PARTS NOT REQUIRED WITHIN 7 DAYS. All goods sold by mail order are covered by the Consumer Protection Regulations, which allow for a seven day 'cooling off' period during which you may cancel your order (in writing) by sending a letter or fax up to and including the seventh day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost) the item(s) that you do not wish to keep. Carriage charges are non-refundable. 'Free UK delivery', doesn't mean there is no delivery charge for returned items. All items which are returned, for whatever reason will be subject to an initial carriage charge. Free delivery is offered (where possible) on the condition that ALL items purchased are kept. All items that are returned are subject to a carriage fee (even if free postage is offered). This fee will depend on the delivery postcode. Any orders that are made and then cancelled will be charged a 10% re-stocking fee (this figure doesn't include special orders as re-stocking fees can differ accordingly). We book all our couriers online, so please allow AT LEAST 3 days from point of order for delivery. Our couriers specify 1-3 days but this may sometimes be longer, depending where in the country you are. Please also allow for the time you make your order. Our couriers rarely deliver at the weekend, so if you make your order on a Thursday evening, please don't expect delivery until at least the following Wednesday.
PLEASE NOTE THAT WE DON'T SEND PARCELS TO P.O. BOX NUMBERS. IF YOU MAKE AN ORDER, PLEASE SPECIFY A POSTAL ADDRESS THAT ISN'T A P.O. BOX NUMBER. PLEASE CHECK BEFORE PLACING YOUR ORDER. WE CANNOT POST PANELS OR BUMPERS BECAUSE COURIERS WILL NOT GIVE INSURANCE FOR THESE ITEMS. ALL PANELS AND BUMPERS SHOULD BE COLLECTED BY CUSTOMERS OWN COURIER OR AT THEIR OWN RISK. THERE IS AN ADMINISTRATION CHARGE OF 5% ON ALL INTERNATIONAL DEBIT AND CREDIT CARD TRANSACTIONS. THANK YOU